FAQ

We understand that sometimes things happen beyond our control. A reminder will be sent to you 24 hours prior to your scheduled cleaning.Such reminder/notification shall contain a link for any changes orcancellations on your part. Please make sure to make all changes orcancellations minimum 12 hours prior to your scheduled cleaning or thenight before.
Kindly note that should you fail to cancel your appointment on time and as per the provision above or if we are unable to gain access to your home to perform the service on the day/time of the appointment, you may incur a $50 cancellation fee. This is because we reserve our service providers’ time specifically for you and they are therefore notable to take other appointments for that time slot. We thank you in advance for your understanding.

This is not a problem at all. Please just make sure to mention it while you fill-in you quote. We will also ask you what kind of animal you have just to make sure that the service provider assigned is not allergic.
Other than that, our service providers are professionals used to working in different environments. If your pet shows signs of aggression or behavior that prevents them from doing their job well, they will ask you to leave it in a cage or place where it will not hurt anyone.

Absolutely, if you book online you actually have to choose your desired date and hour. We will do our best to comply with your choice, but if for some reason this proves impossible, we will contact you and try to find an alternative that works for everyone.
Usually for recurrent services, we try to stick to the same day of the week, so that it’s easier for both the customer and the service provider to plan their time.
Changes in schedules are possible, but request for re-scheduling must be made minimum 12 hours before the scheduled visit.

In the event that a furniture or a household appliance is damaged (scratched or broken) you have to report it within 24 hrs of the scheduled cleaning time. We will look into the matter to verify and establish if its really the cleaner who had caused the damage, and take appropriate actions to correct the situation.

Despite all the precautions, nobody is immune to accidents, which is why all service providers are required to have civil liability insurance.ProfiClean is also covered by one.

Yes, but just keep in mind that in this case you will be responsible in the event that any of the products damage the surfaces or do not perform too well. Also it’s important that such products and / or equipment are safe and do not pose any risks to the health and safety of the service providers.
Note: Kindly note that no discount applies if you opt for your materials.

In some cases, it may be possible to obtain financial assistance to cover expenses related to housekeeping and residential cleaning.
Government agencies like SAAQ, CSST and the Veterans Independence Program (VIP) cover such expenses in certain situations.
You can also check if you are eligible for tax credit for home-support services for seniors, people with loss of autonomy and self who are older than 70 years.

Housekeeping services might be deductible in the following cases:

  • Companies that can deduct them 100%
  • Self-employed persons who use part of their residence for business purposes can deduct part of this expenditure from their income
  • Individuals with a loss of autonomy may be entitled to a home-support tax credit.

For more details and advise specific to your personal situation, please consult your accountant or tax professional.

These tasks are not part of our standard specification. They can be included of course, but at an additional cost. If you need such services or anything in addition for the standard services that will be listed when we send you our estimate, fell free to ask us! We will be glad to help!

No, prices quoted do not include GST and QST. Taxes will be charged extra upon issuing of the invoice.
The only exception is where a commercial contract is assigned to a service provider who is considered a small supplier and who has the right not to charge GST and QST as per the tax laws. Only in that case the service provider will be able to issue a tax-free invoice.

For residential cleaning we accept credit cards, checks and PayPal and for commercial cleanings method of payment is to be agreed upon between the service provider and the business owner upon assignment of the contact. Usually payment for residential cleaning is by check, but other payment methods can usually be set-up too.

  • For recurrent services: billing is monthly and payment is due within 5 days of receipt of the invoice;
  • For one-time services: billing is per visit and is due immediately on the day of the appointment. In some cases pre-payment may be required.

Our service providers are vetted qualified professionals and as such possess their own cleaning materials and tools. Pricing we offer includes provision for the provider’s standard materials.
If you have any special requests, we can ensure use of special materials different than the standard ones used by the service provider. That however may involve extra charges due to possible differences in material prices.
You could also request that service providers use materials provided by you, but please take note that no discount will apply to the pricing even though you provide the materials.

Note:

    If your home has special care requirements (e.g. a particular product to be used for sensitive flooring), we strongly recommend you put this in notes when scheduling your appointment and provide your own products.

There are some solutions that allow you to enjoy our services without neglecting the security of your home. For example, you can schedule a disabling of your alarm’s signal during the scheduled visiting hours or create you may be able to create a special profile in your alarm system for the service provider. For more details, we would advise you to contact your alarm service provider.

In such case a main service provider will be assigned to your contract and the keys will be entrusted to this person. This service provider will sign a special acceptance form obliging him/her to keep the key safe to the best of her ability, not to identify the key in a way that could reveal the address it is for and to only use the key to enter your residence for scheduled visits (on dates and during times as agreed upon in advance). A copy of that written declaration will be given to you.
In the rare cases when your dedicated service provider is unavailable and not able to do a scheduled cleaning, the key may be given to ProfiClean.ca vetted professional. If this needs to be done, we will do our best to provide you with a pre-advice as soon as we become aware that your regular service provider is unavailable and the person that gets you key will sign the same written declaration.

Residential cleaning:

  • You or your representative need to be present for all one-time cleaning jobs with the exception of move-in/move-out cleaning.
  • For regular recurrent service it’s up to you. You can choose to be there while the service is performed or you can choose to give the assigned service provider access to your home.

Commercial cleaning: services can be provided during or outside office hours depending on each business owner’s preference.

The better question is when would you like us to come. We are usually able to tailor our residential cleaning around your existing schedule, making it an easy and convenient solution.

Theoretically you could make that proposal, but in such case you will not benefit from the quality assurance, administrative and customer care services that ProfiClean.ca offers. Neither will you have access to our VIP member offers and benefits.
In addition, please note that the ProfiClean.ca uniqueness is mostly in the added value we provide to our service providers, so it is highly unlikely they would agree to take your contract directly anyway.
In addition, the service providers have a non-solicitation clause in their agreements, so they may be the ones in trouble if they accept such an offer.

Yes, we have different set-ups for residential and commercial cleaning. This is necessary both from business perspective as well as in order to ensure full compliance with the regulative requirements applicable to the two types of services.

  • Residential cleaning is very personal experience and in a lot of cases involves frequent schedule adjustments as well as performance of additional services. For this reason, it is not feasible to guarantee that jobs will always be assigned to the same service provider. We strive to keep the same person assigned, but in case of schedule changes or special requests, we may need to send a team of two for example or send another service provider specializing in the service requested (window washing, duct cleaning, carpet washing, etc.).
    In addition, the contact values in this sector are smaller, so in order to be able to help accept variety of payment methods, invoicing to customers is done by ProfiClean.ca to customers and then ProfiClean.ca manages the payout to service providers. This way customers can benefit from acceptance and automation of payment processing and service providers can benefit by ProfiClean.ca’s already established payment processing system. This is an advantage for customers and in the same time saves our service providers a lot of time, money and efforts as opposed to each of them having to go search and register with different payment processing providers separately.
  • In contrast, commercial cleaning usually involves contractual relationship and very specific requirements.For thisreasoncommercial contracts are assigned to a service provider directly and this service provider assumes all responsibilities in connection with the contract. This way, the business client knows exactly who is performing the service and has piece of mind that there will not be other people entering the premises (except in rare cases in which client will be informed in advance).
    For commercial cleaning contracts ProfiClean.ca helps the clients that need cleaning or janitorial services to clarify exact specifications of what they need done. After that we do pricing and give the client an estimation. Once client accepts specs and pricing, we then search for best match amongst our service providers and assign that contract to one chosen service provider (i.e. we put the two parties in contact).

Absolutely, the more rare the visits, the more work our service provider will have and vice versa. For example, if your estimate is $ 80 to do your housekeeping every week, it is very likely that you will be charged $ 90 if you service is bi-weekly and at least $100 for monthly service.

We believe in quality of services and in managing expectations. This is one of the reasons why we offer fixed rates per visit and not per hour.
This simply means that rates are not set per hour, but insteadthey are based on the size, the conditions, the frequency of housekeeping visits and the particularities of the residence. These are flat rates, so more advantageous for the customer as there is no unpleasant surprise at the end. The price established online can only be adjusted after the first assessment visit and remains fixed afterwards, regardless of the time it takes to complete the work.
To us it is more important the work to be done well and to cover everything included in the specifications.
As long as the work is done as per spec, it is irrelevant how much time this would take and the clients always knows exactly how much he or she will be charged.
It is normal with time for professionals to do the tasks faster, but this does not mean they don’t do them as well. On the contrary – they are simply getting better and better in what they do. Therefore, to us it’s fairer to pay a fixed price per visit rather than a per hour fee.

  1. Residential Cleaning
    • Regular one-time cleaning
    • Regular weekly, bi-weekly or monthly cleaning
    • “Welcome Back” cleaning
    • Deep / Seasonal cleaning
    • AIR BNB cleaning
    • Move-in / Move-out cleaning
    • Deep clean before putting a property for sale
    • Concierge services for condo associations.
  2. Commercial Cleaning
    • offices
    • clinics
    • pharmacies
    • kinder gardens
    • AIR BNB cleaning
    • restaurants
    • public buildings
    • any other small to mid-sized businesses
  3. Floor Maintenance
    • deep cleaning of hard floors
    • stripping and waxing of vinyl floors
    • washing of residential and commercial carpets
  4. Special work or additional services that require special skills and equipment:
    • Cleaning of walls and ceilings
    • Washing of windows
    • Cleaning of carpets and upholstered furniture
    • Handyman services
    • Cleaning the interior of appliances and cabinets

On theory we can, but for the time being we specialize in small to mid-sized commercials only.

We have an online commercial cleaning estimation tool, which you can use to get an idea about pricing. Each business and each commercial client’s requirements are unique, however, so we will always need to visit your site and talk to you. We need to make sure that we have full understanding of your needs and requirements in order to provide you with a final price offer for your business.
After meeting with you, we will also make a detailed specification specifically for your commercial space. This will become a checklist which will contain all your required services and our standard commercial cleaning touch points and will serve as guidelines for the service provider who will take over the cleaning of your contract. This will also be the KPIs against which the service provider’s performance will be measured.

We offer high quality floor deep cleaning and floor maintenance services for ceramic, concrete and other hard floor surfaces; vinyl floor stripping and waxing services as well as professional commercial carpet washing for private homes and small to medium sized commercial spaces.

Yes, we offer special pricing and tailor-made specifications for condo associations in need of concierge services. Dur to specificity of each building and its occupants these type of services and pricing are only estimated after a personal visit on the part of one of our operations managers.
Please contact us for additional information with this regard or if you wish to receive and estimate.

AIR BNB cleaning is a service we offer to hosts who rent their apartments and houses and need help with the maintenance. We have special specifications developed for cleaning of 3 ½ and 4 ½ during occupancy and after short-term rental. Special pricing applies to this type of service, so if you are a host in need of such services, please feel free to contact us.

Our mission is to transform the cleaning industry in Quebec and part of this is by offering an innovative way for people to get pricing – all online by simply answering a couple of simple questions.
There are a number of variables that need to be considered to ensure you are paying for what you require. Our unique for the area pricing tool will give you a personalized quote in seconds.
Simply go to the Online Quotation Tool page, give us a couple of details about you home and get a personalized quote right away. If you like what you see you can also book your appointment in as little as a minute.
You get our 200% guarantee and what is more, if you choose a recurring service and after the first visit if we determine the price can be lowered, we may revise the quote to give you an even better price!

Yes, you may cancel, postpone or advance one or more visits but please make sure this is done minimum 12 hours in advance. Also, please note that the fact that you submit a re-scheduling request does not guarantee we will be able to accommodate it. Once submitted these requests are reviewed and we do our best to accommodate as much as possible.
If you are going on vacation or will not be in your home for an extended periods of time, it is possible to “freeze” the service – just give us a call or e-mail us the details.
Your service provider also takes vacations ? In such cases , when you regular service provider must be absent for vacation or for some other reason, you will be notified in advance and the expected date of their return. If you have any questions with this regard, please feel free to contact us.

Residential cleaning services are provided without long-term commitments for you. You have the possibility to cancel by simply giving us a 7-day notice for recurrent service and a minimum of 24 hours for one-time services.
For commercial cleaning we tailor the commitment and termination requirements to suit each client’s needs.

This is the best option if you are moving out of your current home, or into a new one. We all want to move into a clean home & to leave the home clean for potential buyers.
A deep cleaning before putting your home on the market for sale is a service that can substantially increase your chances of selling you home faster and is a service gaining momentum amongst home owners.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Note: Due to the nature of our business, please note that all reclamations must be made within 24 hours following the cleaning appointment.

Yes! We realise very well that letting someone into your home is a big deal, so we thoroughly vet our service providers for safety and quality.
They have all have to submit a police certificate or a declaration confirming lack of criminal record and they all undergo reference checks (min. 2 references are required to become a vetted professional).
And last but not least,there is the face-to-face interview process and the fact that they work with an already vetted and highly rated professional for at least couple of weeks before their profile is fully authorised.

Absolutely! On the booking page you’ll see a list of available options which range from inside the oven to laundry.
If you have any additional requests, please reach out to our team.

One-time visits can cost significantly more due inability to plan and allocate resources in advance. In addition, we believe in treating our regular clients as members of a special club – it’s a give-and-take – regular clients contribute for the sustainability of the business and therefore deserve to get special benefits ?

Of course, we can! And we will be glad to! Just check the tab to simply tell us what you need. There are a number of extra services available as ad-ons, if selected at before checkout. From cleaning your fridge and oven to cleaning your garage and doing some basic handyman tasks – we got you covered. Just check the list here for more details or give us a call.
Kindly note that the add-ons cannot be purchased as separate services – they can only be added to (i) any one-time appointment at time of scheduling or (ii) to any appointment date part of an already scheduled subscription service (subject to a min. 24 hours pre-advise, before the date of the appointment to which the addition is being added).

We strongly believe in the importance of setting clear expectations to ensure all our customers know exactly what to expect. Please check the standard cleaning checklist for details of both what’s included and what is not. You can leave additional notes in your account after checkout or provide specific instructions when we come for your scheduled appointment. You can also submit a request for a specialized service, in which case will contact you for more details and individual assessment of your needs after which we will provide an personalized quote to include all your specific requirements.
Note: To protect the safety of our professionals, we cannot perform the following as part of our regular cleaning service: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, and items that require heavy lifting. Some of the additional services we offer give you the option to get separate quotes for some of these services. Such quotes will be provided by established professionals specializing in such services. They are not binding for you in any way.

A Deep Clean is an extremely thorough cleaning of your entire home. It is recommended for first-time customers and it also makes a great present for your mom, your wife, your friend’s baby shower, your grandma, your children and grand children, for a birthday, an anniversary and even just like that – without any particular reason.
For a list of exactly what’s included, please click here.

Customer satisfaction is of paramount importance for us and we know that in order for a customer to be satisfied it’s important that they are clear on what to expect from a service.
For this reason, we have developed clear standard specifications for each type of residential service we offer. These specifications are available on our site.
You will also get a copy with your estimate for recurrent service. Our service providers will have the same check-list so when they come to perform the service both you and they will know exactly what is to be done.
For commercial cleaning, you can get an initial estimate online, but we create detailed specs and give you final pricing only after we meet with you at your place.
This way we can ensure all your needs are covered and also that we give you the best pricing and consistent quality at every visit.

We strive to constantly expand our areas of operation and aim to cover all province of Quebec by the end of the year.

Currently we serve all regions on the island of Montreal and the Montreal-South Shore area. We do however expand our network of associates every day, so feel free to contact us if you home is slightly outside these borders.

 

Below a list of the regions currently within our area of operation:

 

  • Brossard
  • Longueuil
  • Vieux-Longueuil
  • Saint-Constant
  • Saint-Lambert
  • Boucherville
  • Candiac
  • Delson
  • La Prairie
  • Saint-Constant
  • Sainte-Catherine
  • Sainte-Julie
  • Carignan
  • Chambly

The Island of Montreal:

 

  • Montreal
  • Saint Laurent
  • Saint Leonard
  • Dorval
  • Mount Royal
  • Pointe-Claire
  • Westmount
  • Côte-Saint-Luc
  • Ahuntsic-Cartierville
  • Côte-des-Neiges
  • Notre-Dame-de-Grâce
  • LaSalle
  • Lachine
  • Le Plateau-Mont-Royal
  • Le Sud-Ouest
  • Mercier–Hochelaga-Maisonneuve
  • Outremont
  • Rosemont–La Petite-Patrie
  • Verdun
  • Ville-Marie
  • Villeray–Saint-Michel–Parc-Extension
  • Montreal West

 (If you don’t see your town, don’t worry. We constantly expand our regions of operation as new service providers joins us daily.

If you’re within ~30 minutes of the Montreal core, you’re most probably covered. Just give us a call or send us a message and we will gladly check the current options for you.)

 

 

We take customer satisfaction seriously. If for any reason you aren’t satisfied with your cleaning and the service provider missed anything from the checklist that came with your estimate, let us know within 24 hours and we’ll arrange for the service provider to come back and make it right.

No questions asked, but notification must be sent within 24 hours of the housekeeping visit.

If after this re-clean, you are still dissatisfied, we will refund you.

 

NB: Please note you have 24 hrs period to report your complaint. We strongly advise that you check everything before the service provider leaves your place. We ask service providers to have you sign their checklists, that way if something isn’t done properly, you can point it out before they finish or you can note it on the checklist. Our service providers can then correct the situation right away. Should you fail to report any dissatisfaction within 24 hrs we no longer have any responsibility.

 

In addition, our service providers are advised to take photos of their work after they have completed the jobs. And last but not least: kindly note that abuse of the guarantee can lead to restriction or suspension of your profile on ProfiClean.ca

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